Recall Notice - Swagway X1 Self Balancing Scooter/Hoverboard
Recall Summary
Swagway Voluntary Recall of Self-balancing scooters/hoverboards
July 6, 2016
Swagway LLC of South Bend, Indiana, in cooperation with the U.S. Consumer Product Safety Commission, today announced a voluntary recall of the above named consumer product.
Product Description: Swagway X1 Hands-Free Smartboard self-balancing scooters purchased at any time during September 2015, through March 2016, sold by Swagway, LLC ("Swagway"). The product is commonly referred to as "hoverboards." Hoverboards have two wheels at either end of a platform and are powered by lithium ion battery packs. The Swagway brand X1 has "Swagway" printed in the front and comes in gold, black, white, blue, green, red, or pink.
Swagway X1 units subject to the recall were sold at mass merchandisers, department stores, home improvement stores and others nationwide and online at Amazon.com, Modells.com, Swagway.com, Target.com and other online retailers from September, 2015, through March, 2016, for between $400 and $500.
Products not included in the recall are: (1) X1 Hands-Free Smartboard self-balancing scooters purchased directly online from Swagway after February 1, 2016, and (2) X1 Hands-Free Smartboard self-balancing scooters which already received a battery retrofit under warranty (if your X1 has a 6-digit number at the center bottom of the unit, it has already received the battery retrofit and is not covered by the recall).
Potential Hazard: The lithium-ion battery packs in the Swagway X1 may overheat, posing a fire hazard.
Remedy: Customers who purchased Swagway X1 at any time during September, 2015 through March, 2016, should immediately discontinue use and contact Swagway to find out how to participate in the recall.
Consumer Contact: Swagway toll-free at 1-866-248-5302 from 9 a.m. to 7:30 p.m. CT Monday through Friday.
Recall Details
Units: About 267,000 (in addition, 5,000 units distributed in Canada)
Description: This recall involves the Swagway X1 Hands-Free Smartboard brand of self-balancing scooters, commonly referred to as hoverboards. Hoverboards have two wheels at either end of a platform and are powered by lithium-ion battery packs. The Swagway brand X1 hoverboard has "Swagway" printed in the front and comes in gold, black, blue, green, red or pink.
Incidents/Injuries: There have been 42 incident reports of the battery packs in the self-balancing scooters/hoverboards smoking, catching fire and/or exploding, including 16 reports of injuries, such as burns to neck, leg, and arm, or severe property damage.
Manufactured in: China.
Manufacturer/Importer: Swagway LLC.
Sold at: Mass merchandisers, department stores, home improvement stores and others nationwide and online at Amazon.com, modells.com, swagway.com, target.com and other online retailers from September 2015 through March 2016 for between $400 and $500.
CPSC is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about it by visiting https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from thousands of types of consumer products under the agency's jurisdiction. The CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. The CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals - contributed significantly to the decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
To report a dangerous product or a product-related injury, call CPSC's Hotline at (800) 638-2772 or CPSC's teletypewriter at (301) 595-7054. To join a CPSC e-mail subscription list, please go to https://www.cpsc.gov/en/Newsroom/Subscribe. Consumers can obtain recall and general safety information by logging on to CPSC's Web site at www.cpsc.gov.
