We heard you, customers! Please check out the “What’s New” tab to see the changes we’ve made to this unit based on your feedback.
With rolling wheels and integral handle, this lightweight unit can be easily moved from place to place or room to room. Your unit comes with a remote control, electronic control panel with LED screen, full thermostat control and a programmable timer. Also included is an extendable exhaust hose and an adjustable window venting kit.Includes:
CAN ONLY BE USED IN SLIDING WINDOWS OR DOORS. NOT FOR USE IN CASEMENT-STYLE ("HINGED") WINDOWS.
Made in China.
Damaged Upon Receipt: We’ve significantly improved the packaging by redesigning the corrugated floor of the shipping box, as well as the foam insert it sits upon in transit. The packaging now better supports the unit and helps to prevent interior damage by reducing shock. Any visible cracks in the interal foam are merely cosmetic, not stuctural, and should not impair the function of the unit.
Leaks Water: This was most likely caused by interior damage due to inadequate packaging. See above for the improvements we’ve made.
Too Loud: If there was interior damage due to previous packaging, then the unit may not have run properly and would have been louder. As stated above, we improved the packaging. We also recommend ensuring this unit is placed on a level surface, as having it at an angle may increase noise levels.
Water Collector Needs to be Drained Too Often: This unit is designed to drain automatically, so please refer to the owner’s manual to ensure you properly connect the drain pipe. Please note, however, in extremely humid climates, you may have to drain it manually. (We especially recommend doing so at the end of each season.)
Difficult Assembly: There is a moderate level of assembly required for this unit. Please refer to the owner’s manual for step-by-step instructions.
Did Not Cool the Room: This portable air conditioning unit is designed/engineered to provide supplemental air conditioning. If your room has a heat source such as direct sunlight or computer servers, the coverage area may be reduced. The cooling capacity of the unit may also be affected by the height of your ceiling, quality of your insulation, or number of windows in your room.